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Warning: Steam has revealed private account information

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#1 Master Teal'c

Master Teal'c


  • 398 posts

Posted 25 December 2015 - 05:29 PM

I should be on my way to spend Christmas with my family, but instead I'm refreshing my Steam account information wide-eyed and baffled. Something has gone very wrong, and the Steam Store is showing users the private information of other accounts, including partial credit card numbers, email addresses, balance and purchase history. To complete the dystopian computer-gone-rogue vibe, it's also sometimes loading in different languages. 

Multiple PC Gamer writers have confirmed seeing other people's Store details, and the internet is awash with similar reports. Freaked out that I saw the last two digits of someone's credit card number, their email address, and their purchase history, I closed Steam hoping that avoiding it will somehow keep my account safe. Unsurprisingly, the Store now appears to be offline.

SteamDB speculates the problem was caused with a caching issue, and recommends that no one use the Steam Store until it's resolved. I don't have the technical expertise to offer an alternative explanation, so for now, I'd recommend avoiding the Store entirely until Valve makes a statement. The official Steam support Twitter account has said nothing yet, but we'll update with more as it happens. Mince pies permitting.

Update #1: Still no official response from Valve, but we do have this from Steam Community Moderator KillahInstinct:

"We've gotten reports that people sometimes see other people's account information on the account page. Valve has been made aware of this and are working on a fix.

Some frequently asked questions:
- No, Steam is not hacked

- Creditcard info and phone numbers are, as required by law, censored and not visible to users"

Well, that's a relief. For a moment we worried Valve might not be aware of the four-alarm fire currently occurring in relation to its ecommerce platform. Hopefully they'll be an official response soon. Ideally after we've had dessert.

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